Today A1 Serbia is a mobile operator with 2.4 million users, that strives to change telco market for the better for all participants, and Branka leads the department for Customer Satisfaction and Care, the largest team in the company and includes all sales and customer service. She sees the users as drivers and inspiration to her personally and the entire company. Through personalized access and understanding of user needs, she aims to strengthen mutual trust and build the best user experience.
In 2021, the Association of Business Women of Serbia awarded her a certificate of appreciation for her great contribution to the promotion of the economic empowerment of women in Serbia.
Studied at the Faculty of Mechanical Engineering and the Faculty of Organizational Sciences in Belgrade.
Rosanda is a highly motivated, customer focused leader, engaged in building high performing cross-functional teams, partnerships, and operations based on extensive IT and sales expertise. She focuses on the qualities of collaboration, talent management, added value creation and, above all, exceptional integrity, while being on top of multiple P&L, channels, and objectives at local, country, and regional level. Upon these values, she is the trusted advisor of business C-level executives, bridging the gap between management, IT and business lines in order to define appropriate solutions and help increase value by mapping business requirements to the correct skills, technology, resources, data and processes.
Her main areas of expertise are Customer Intelligence, AI, Data Management and Governance, and Digital Transformation. Over time, Rosanda has gained a holistic understanding of various business challenges through extensive experience in managing C-level business relationships. She holds MSc degree in Information Systems and Technologies from University of Belgrade, Faculty of Organizational Sciences.
He is passionate about encouraging people to grow and to create a better work environment in healthy and thriving teams. Vladimir is also a Management 3.0 Licensed Facilitator, blending well with his interest in the topic of the role of management in an agile environment. His style is casual and revolves around interactions with people. In his work, he aptly uses storytelling, metaphors, and a lot of real-life examples.
Experienced in running (both Design Sprints and half-marathons), working with multicultural teams, and facilitating and creating all kinds of team workshops.
When outside of the office I usually spend time training my dog, cooking, coming up with new business ideas, and exploring the world.
As a consultant in the field of Agile methodology, Milica strives to give clients the right guidelines in finding their Agile way, and as a coach, she invites clients to expand their horizons and gain new insights.
Milica is a proponent of lifelong learning and enjoys enriching her life by acquiring new knowledge and skills, especially in the field of yoga and meditation.