EVENT SPEAKERS

More than 20 years long carrer, Branka build in telecommunications within A1 Telekom Austria Group. Her mission has always been related to sales and the customer experience. This exciting journey started in customer service department of Vipnet Hrvatska (now A1 Hrvatska), followed by the sales sector and arrival of Vip mobile (now A1 Serbia), the biggest Greenfield investment to-date on Serbian market. As part of a startup team, Branka became the manager for the development of sales and the sales network. Branka has been a member of the leadership team since 2016.

Today A1 Serbia is a mobile operator with 2.4 million users, that strives to change telco market for the better for all participants, and Branka leads the department for Customer Satisfaction and Care, the largest team in the company and includes all sales and customer service. She sees the users as drivers and inspiration to her personally and the entire company. Through personalized access and understanding of user needs, she aims to strengthen mutual trust and build the best user experience.

In 2021, the Association of Business Women of Serbia awarded her a certificate of appreciation for her great contribution to the promotion of the economic empowerment of women in Serbia.

More than 20 years long carrer, Branka build in telecommunications within A1 Telekom Austria Group. Her mission has always been related to sales and the customer experience. This exciting journey started in customer service department of Vipnet Hrvatska (now A1 Hrvatska), followed by the sales sector and arrival of Vip mobile (now A1 Serbia), the biggest Greenfield investment to-date on Serbian market. As part of a startup team, Branka became the manager for the development of sales and the sales network. Branka has been a member of the leadership team since 2016.

Today A1 Serbia is a mobile operator with 2.4 million users, that strives to change telco market for the better for all participants, and Branka leads the department for Customer Satisfaction and Care, the largest team in the company and includes all sales and customer service. She sees the users as drivers and inspiration to her personally and the entire company. Through personalized access and understanding of user needs, she aims to strengthen mutual trust and build the best user experience.

In 2021, the Association of Business Women of Serbia awarded her a certificate of appreciation for her great contribution to the promotion of the economic empowerment of women in Serbia.

With more than 10 years of experience in ICT industry, Nevena has been on the fast track of learning and development – from leading marketing for a domestic system integrator, through managing IDC’s conference business in Adriatic, to her current role of Regional Manager for the seven Adriatic countries. Her managerial and country leadership responsibilities revolve around overseeing all operations for all lines of business (events, research, consulting), developing and nurturing talent, crafting, and executing the regional strategy and being the spokesperson for the company on this territory. She is also involved in community building within ICT industry, connecting the dots and creating synergies between individuals and businesses. Nevena is a strong advocate of technology and organizational transformation, set out to make lasting ripples in the tech world.